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Digital Transformation: There’s Not an App for That!

On June 21, 2016 in Transformation

This week, I’ve asked my colleague, Russ Kliman, to write a guest post. Russ has spent significant time researching the impact of digital transformation. His conclusion: the traditional consumer journey has morphed into hundreds of real-time, intent-driven digital moments. So why aren’t we viewing and crafting the entire customer experience using a digital lens – and how can we move in that direction?


Making Mindful Decisions: Color Me Teal

On January 19, 2016 in Transformation

As leaders, we need to let go of the past and embrace the future of organizational design. We need to embrace the concept of self-management. But to do so will require a great amount of emotional intelligence and mindfulness, mixed with a comfort and ability to change. We need to be aware and mindful all year long, not just at the end of the year when we formalize reflection. I have made this one of my 2016 resolutions – how about you?