Allie is the regular client experience contributor to Practically Speaking and the Director of Digital Client Experience for the SEI Advisor Network. Allie works closely with Advisor Network product managers to ensure the client is the center of each product design. She also leads new technology initiatives focused on bettering the experience for the advisor and their client.
Want to know more about Allison? She reads as much as she can (especially the Outlander series), loves sipping wine on any sun drenched patio, and is proud mom to her son and labradoodle.
Recent posts by Allison:
Happy, engaged employees can deliver a better client experience. We spoke to Linh Nguyen, an SEI employee experience expert, to find out more.
If working with you feels like… well… *work* to your clients, there’s probably too much friction in your interactions. But there are ways you can make things more convenient for them.
If you’re not offering consistent and surprising value, you’re not differentiating yourself. And that’s when you miss opportunities to wow your clients, grow your business, and thrive.
There’s nothing about a guy coming down the chimney in these books, but reading them might help you deliver a consistent customer experience like he does.
Of course you try your best to avoid mistakes, but you can exceed client expectations with how you handle them. Then they’re more likely to be a client for life.
Inundating your clients and prospects with all your communications, all the time, will have an effect opposite of the one you want. Slow down, craft the right message, target it appropriately.
This week’s guest blogger explains that steady communication is often the thing your clients care about most.
Narrow down what your firm’s client experience is by understanding interactions your clients have with you.
When your clients know what they’re getting and how it happens, they can trust you.
A recent PwC report shows consumers – including your clients – are willing to pay for a better-than- average experience.