Browsing articles in "Client Retention"

DOL and Small Accounts: Can You be Your Own Robo-advisor?

Apr 28, 2016

Love it or hate it, the DOL fiduciary rule is here. But this rule could actually have a positive impact on your advisory business, if you look at it in the right way. This week, I’m talking about streamlining your small accounts, creating consistency in your revenue stream, and setting up a “feeder system” for larger accounts down the road. (See? That all sounds pretty good.)


Jargon-free Zone: How to Talk With (Not Down to) Millennial Clients

Apr 26, 2016

Financial Literacy Month may be coming to an end, but you’re still in a great position to educate your younger clients. IF you do it right. (And yes, that means I’m going to show you what you’re doing wrong.)


Family Matters: How to Include Your Clients’ Kids in the Financial Process

Apr 19, 2016

My last post, The Letter Advisors Will Never Get from Their Clients’ Kids, sure seemed to strike a nerve with some of you. So now that I have your attention, I’ve got some actionable ideas to help you make financial planning more family friendly and inclusive.


The Next New Thing – Content and the Advisor Website

Mar 29, 2016

What first impression does your website give to prospects and clients? If that question made you hang your head (or go to your website because you can’t even remember what it looks like), then today’s post is for you.


Is Your IPS Super Bowl Worthy? Don’t Wing It

The coaches’ game plans will be one of the most important tools determining the outcome of the game. I liken that to one of your most important tools – the investment policy statement (IPS). It’s what can keep your clients on course and headed for success.


Continuous Client Service – It’s Time to Differentiate Yourself

Apr 29, 2013

It’s happening again!  Today, we launched Part 2 in our End-to-End Excellence Series – Continuous Client Service – Lock in Loyalty and Build Your Business to those of you who registered […]


Sales & Onboarding – Are You Ready to Dive In?

Mar 25, 2013

I hope so. Today, we  launched the long-awaited premiere of Sales & Onboarding – Your Last Chance to Make a Good First Impression to those of you who registered to […]


Your Morning Cup of Links: Or, How I Spent My Memorial Day

May 31, 2012

This past Memorial Day weekend we (for once) didn’t overcommit ourselves. I was able to spend quality time with the family and even got caught up on some my reading. […]


Great Expectations: At What Cost?

When I meet with advisory firms, one of my favorite questions is “What sets you apart in your business and your community?” I wait a second then follow up with […]


Resolve to Break through in 2012

Nov 18, 2011

“Next year, I’m going to <insert resolution here>.” Who hasn’t done that? We all look ahead to a new year with the best of intentions, but it’s not often we […]




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